Using AI to Improve Customer Experience
Using AI to Improve Customer Experience
Digital access to the company’s services was connected
Customer registration time was reduced
The process of updating and actualization of the historical database of the company’s clients was launched
INDUSTRY
Telecom
INDUSTRY
Telecom
Identity proofing with a digital service is becoming a familiar story, it offers significant customer service benefits. Connecting an experienced vendor, such as Verigram, reduces time and costs of service development and integration
- Organize a secure and fast way for subscribers to sign up online
- Provide digital access to the company’s services for current customers
- Ensure a high level of data security, with all processing taking place on the company’s internal servers
About the Company
Kazakhtelecom JSC is the largest telecommunications operator in Kazakhstan. The company provides a wide range of services, including fixed telephony, mobile communications, internet and television. In recent years, the company has been actively introducing artificial intelligence (AI) to improve customer experience. One example of the use of AI is the introduction of document recognition and personal identification services.
Case
Solution: online customer verification
Liveness
Face matching
Document recognition
Results: fast and convenient digital ways
Solution integration
When you have a manager around you who can answer and resolve issues quickly, it’s worth a lot. And our manager Verigram was always in touch, not a single call or message was ignored. The professionalism of the developers was also at a high level, all the issues that arose in the process were all promptly resolved