“Initially, the company conducted the identification process at land-based cashier’s desks. The customer came to the betting shop in person and showed their ID, the cashier of our company checked the photo of the document and the customer. If everything was in order, the customer’s bet was accepted,” — said Yuri Ni. This was not convenient for many customers, as the time of land-based cashiers is a thing of the past. As a result, the company set several goals for the transition to online identification:

• Implement online identity verification methods, including document checking and biometric identity verification.
• Fully comply with all regulatory rules.
• Improve the customer experience by making the process fast, reliable, and secure.
• Set up state-of-the-art, robust fraud protection.

Verifying identity and handling data is an important and sensitive process. Therefore, it is particularly important to choose an online identity verification partner that is reliable and trustworthy.

The team chose Verigram, a company that has already established itself in the market as a reliable provider of identity verification services. The integration process was fast and smooth, and the team used API integration.

Now the complex process is natively embedded in the 1XBET website and app. According to the company, the client identification time is on average 10-15 seconds, depending on what the client is using (laptop, tablet, or smartphone). This is significantly faster than the previous process, which took place at offline cash desks. The new process is also fully compliant with the requirements of the law.

The team paid special attention to fraud protection. As more and more attackers try to get on board, 1XBET employees carefully tested Verigram’s biometric solutions and concluded that they stop even the most sophisticated spoofing attacks (realistic masks and images, and deep fakes) and guarantee that the client is really present at registration.

In addition, the team is implementing additional layers of defense in their module. In particular, a special service to block blacklisted individuals. “Thanks to this feature, we can block the registration attempt, and any further operations of an unscrupulous client,” — the company notes.

The implementation of Verigram’s technology solution has enabled 1XBET to solve a range of challenges, including bringing the online process into strict compliance with legal requirements, providing a high level of fraud protection, and significantly improving the user experience by reducing onboarding time and protecting user data.